General

Popular Articles

• Child Tax Credit
• What’s a 1099 form?
• Where's my direct deposit?
• How do I deposit money into my account?
• How do I change or update my personal information?
• What if my Card is lost or stolen?

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Trading Fees

• Understanding overnight fees and adjustments on spot commodities (Natural Gas)
• Overnight Fee (Premium)

Account Info

• Why can’t I access my account?
• How do I reset my password?
• Change of Personal Information
• What type of account is my Zenpay account?
• How do I find my Chime account and routing information?
• Do I receive account statements from Zenpayx?

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Direct Deposit

• How do I set up direct deposit?
• What is early direct deposit?
• Is direct deposit the only way to add funds to my account?
• How long will it take for my money to post to my Spending Account?

Your Card

• Why did you close my card?
• Lost or Stolen Cards
• How do I get a replacement Chime Visa Debit Card?
• Do you offer EMV chip cards?
• How do I reset my PIN for my Chime Visa Debit Card?
• Can I use my Chime Card outside of the United States of America?

Spending Account

• How do I request a refund from a merchant?
• What is a provisional credit?
• How do I add money to my Chime Spending Account?
• How do I deposit cash in my account?
• What is the proposed calculation in Tip Suggestions?
• How long will it take for my money to post to my Chime Spending Account?

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Mobile App for iPhone

• How do you use Connected Accounts?
• How do I use Apple Pay?
• How do I set up Apple Pay?
• Where can I make purchases with Apple Pay?

Mobile App for Android

• How do I set up Google Pay and Samsung Pay?
• What other important information should I know when using Android Pay and Samsung Pay?

Savings

• What do I need to know about the Chime Savings Account?
• What is Automatic Savings and how does it work?
• Why can we only make six savings-to-spending transfers per month?

Move Money

• What are My Transfer Limits?
• How do I use Pay Friends to send money?
• How do I transfer money to my Spending Account?
• How do I use Direct Debit to pay my bills?
• Can I send a check using my Chime Spending Account?
• Request Money FAQs

Trust and Safety

• How do I check the status of my dispute? 
• The Dispute Timeline
• Fingerprint Authentication for Android